FAQ

What to do if you have difficulties placing an order on the website?

Our manager will help you place an order by phone, in Viber, Telegram or by calling +380684653371.
On weekdays from 09:00-18:00, Saturday, Sunday - weekends.

How to make changes to an order?

You cannot make changes yourself. You need to contact our manager.

When can I receive my order?

Order processing within 3 business days, after sending you will receive a message with the invoice number.

However, due to Russian aggression, sometimes we encounter technical difficulties when sending your orders, and therefore there may be delays. We make every effort to ensure that our products reach you as quickly as possible.

Is there a free shipping option?

Yes, for orders over 2000 UAH, shipping is paid at our expense

Is it possible to ship abroad?

Yes, you can write your request via the feedback form, or using other contacts, and we will contact you to agree on the terms and details

I can't decide on the product choice

You can contact our manager for advice or in Direct on our profile on Instagram.

What delivery services do you cooperate with?

We cooperate with Nova Poshta and Ukrposhta.

You have Are there any promotions or discounts?

We periodically hold promotions or discounts. You can follow them on our profile on Instagram.

Can I get an individual consultation?

You can get an individual consultation from Daria Korniychuk, aromatherapist, owner and founder of Aroma Fields. To do this, fill out the feedback form and you will be contacted to clarify the details.

Do you have a quality certificate?

We create 100% herbal products in accordance with the state standards of Ukraine DSTU and international quality standards ISO. You can view our certificates here.